Tokky Support
Sentence-first English and Korean speaking practice
If you need help with Tokky, email us below. Include your account email, device and iOS or Android version, and the screen and steps where the issue occurred so we can investigate faster. Do not send passwords, payment-card numbers, or other sensitive information.
Contact
Payments and subscriptions
Manage subscription changes, cancellations, and refunds through the App Store or Google Play account used for the purchase. Deleting the app or your Tokky account does not itself cancel a store subscription.
Request account deletion
- Open Tokky and go to the Profile tab.
- Open Settings and select “Delete account.”
- Review the notice and confirm the deletion request.
After we receive the request, we delete or de-identify the account identifier, profile, learning progress, role-play inputs and results, and app settings. Transaction records and access or security logs may be retained only as required by law or for legitimate payment-dispute and security purposes. If you cannot use the app, email support@helinlabs.com from your account email address. See our Privacy Policy for more details.
Request deletion of specific data
To keep your account but delete selected data, email support@helinlabs.com from your account email address and identify the data to delete, such as your profile, learning progress, role-play inputs and results, or uploaded character images. After verifying the request, we delete or de-identify that data except for records retained as required by law or for security.